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Email us and a real person will reply. If your team is stuck, we'll help you get unstuck.
Common questions
How do I invite my employees?
In the app, open Employees and choose Invite employee. Enter their name, email and role. Crewnyx gives you an invite link to send them however you like — by text, email or in person — and it signs them in and adds them to your company.
What is the difference between a client, a job site and a Slack channel?
A client is who you work for; add them in the app or import them from Jobber. A job site is a place you work for that client, and one client can have several: a house, a second house, an office. If your crew uses Slack, each job site has a channel in your naming format, and notes posted from the app land there; the site keeps its own copy of everything, so you can stop using Slack without losing a thing. Installed gear, such as a UniFi network, a camera recorder or a door controller, is tied to the job site, and the site's page shows whether it is up.
An employee forgot to clock out. How do I fix it?
Open Timesheets, find the entry and correct the clock-out time. Employees can also fix their own punch times from their Time Card until the pay period is locked. Every change records who made it.
How do I change my plan?
An admin can open Settings → Billing → Manage billing. That opens a billing page hosted by Stripe, our payment processor, where you can switch plans, update your card or cancel. Email us if you'd rather we make the change.
How do I cancel?
From Settings → Billing → Manage billing. Cancellation takes effect at the end of the period you've paid for, and you keep access until then. If you need a copy of your data after that, email us within 30 days.
Can I export my data?
Yes. The office can download CSV files from the app: timesheets and payroll, receipts (with every receipt as a PDF), assignments, checklists and reports. For a full copy of your company's data, email support@crewnyx.com.
My push notifications aren't working. What should I do?
First check that notifications are allowed for Crewnyx in your phone's settings: on iPhone, Settings → Notifications → Crewnyx; on Android, Settings → Apps → Crewnyx → Notifications. If they're on and nothing arrives, email us and we'll look into it.
Do I need to install an app?
No. Crewnyx works in any modern web browser at app.crewnyx.com, on a computer or a phone. There are also iPhone and Android apps for your crew.
Still stuck?
Send us an email. Include your company name, what you were trying to do, and any error message. A real person will get back to you.