We usually reply within a couple of hours during business days. If your team is stuck, we'll get you unstuck.
In the app, go to Settings → Team → Invite user. Enter their email and role (admin or employee). They'll get an email with a link to set up their account. They can start clocking in as soon as they finish setup.
Go to Time → All entries, find the entry, tap Edit. You'll be prompted to enter the correct end time and a reason (for the audit log). Only admins can edit entries — employees can only view their own.
In the app, go to Settings → Billing → Manage plan. You'll be sent to the Stripe billing portal where you can upgrade, downgrade, or switch between monthly and annual. Upgrades take effect immediately (with prorating). Downgrades take effect at the end of your current billing period.
Settings → Billing → Cancel subscription. You keep access until the end of your current billing period. After that, your data is retained for 30 days in case you want to come back — after 30 days, it's permanently deleted.
Yes. Settings → Data → Export gives you a downloadable ZIP with all your company's data as CSV files (time entries, receipts, jobsites, messages, users). We believe your data should always be yours to take with you.
Check Settings → Notifications in the app first — make sure they're enabled. Then check your phone's system settings: iOS Settings → Notifications → Crewnyx or Android Settings → Apps → Crewnyx → Notifications. If those look right and you're still not getting notifications, email us — we'll dig into your account log.
There's a Crewnyx iOS app available on the App Store (Android in beta). You can also use Crewnyx from a web browser at crewnyx.com — the web app has all the same features.
Send us an email. Include your company name, what you were trying to do, and any error message. We'll respond same business day.
